Customer Success Specialist EMEA

Customer Success Specialist – EMEA

Location:

EMEA CET or UTC Countries preferred.

Languages:

Fluent English, other European languages is a plus.

Start Date:

ASAP.

You’re proactive, strategic, and trusted. You don’t just manage accounts; you manage outcomes. You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong. You balance empathy with clarity and know when to lean in and when to push back. You create momentum, build trust, and help customers see real value, fast.

Our momentum in Europe is accelerating. We have a large portfolio of enterprise customers, and the European market keeps growing. To support this growth, we’re strengthening our Customer Success presence in Europe. In this role, you'll support key European accounts, ensuring clients are onboarded successfully, adopt Kaizo deeply, and realise long‑term value.

Kaizo is an AI‑powered platform helping customer support teams work smarter, fairer, and faster. Headquartered in Amsterdam, we serve customers globally. We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

• Own a portfolio of enterprise and SMB customers in Europe.
• Drive onboarding, adoption, value realisation, and renewals.
• Build trusted relationships with senior customer stakeholders.
• Lead onboarding calls, enablement sessions, workshops, and quarterly business reviews.
• Monitor account health, usage, and risk and act early.
• Act as the voice of the customer internally, influencing product and customer experience.
• Contribute to scalable success frameworks, quality assurance standards, and playbooks.
• Partner with Sales on handovers, renewals, and expansion opportunities.

You’re an experienced B2B SaaS Customer Success Manager who is comfortable operating in enterprise environments – ideally with exposure to outsourced support models. We’d love to see:

• 5+ years in Customer Success or Account Management roles.
• Experience supporting enterprise customers.
• Previous experience within BPO organizations (strongly preferred).
• Confidence running executive‑level conversations and quarterly business reviews.
• Strong commercial awareness regarding retention, renewals, and expansion.
• Fluent English – written and spoken; additional European languages such as German, French, or Spanish is a plus.
• Product‑led mindset with strong judgement.
• Experience with CRMs and customer success tools (Salesforce, Hub Spot, Zendesk, etc.).
• Based in EMEA with strong alignment to CET and UTC business hours.

Fast‑moving, collaborative, and low‑ego. Clear communication – async‑first, human always. We care about outcomes, not optics. You’ll help shape how Customer Success scales at Kaizo.

Equal opportunities are provided to all employees. We believe great teams are built from diverse perspectives and experiences. At Kaizo, we are committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work regardless of background, identity, or circumstance.