Dutch speaking Support Specialist

What you'll be doing:

• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

• Previous customer service experience and/or technical support. Strong attention to detail with an emphasis on providing an exceptional customer experience
• Excellent verbal and written communication skills in Dutch & English
• Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
• Experience or knowledge of the Hospitality industry
• Experience supporting a SaaS product
• Experience supporting an iOS application
• Computer networking experience or interest

• Real career growth opportunities in a fast-scaling company
• A team environment that combines impact with opportunity
• Exposure to modern, industry-leading technology
• Continuous learning and skill development
• A diverse and inclusive workplace

• Lightspeed share scheme (everyone is an owner)
• Pension plan
• €400 annual health & wellness benefit
• Mental health support, counselling & coaching services
• 25 vacation days per year
• Paid parental leave and support
• Volunteer day
• Public transport allowance

Please make sure to apply with a CV in English.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.