Customer Support Associate; German Speaking

We are looking for a Customer Delight Associate to support both our bloomon and Bloom & Wild brands, delivering exceptional service that leaves a lasting impression. The role focuses on supporting German‑speaking customers via email, Whats App, live chat and phone, and occasionally handling Dutch and English queues. The position is located in London or Amsterdam, and is part of the German Customer Delight team.

• A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties.
• You’ll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role.
• Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday‑Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week and in a pattern across weekends too.

• Strong verbal communication and writing skills in German (fluent) as well as English as you will work to support customers in both languages.
• A background in a customer service‑oriented position is a plus.
• Comfortable working towards quality and productivity targets.
• A solution‑oriented and friendly attitude as well as a kind nature.
• Proactive and definite ‘can do’ attitude.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

• Work abroad for up to 30 days each year
• Share in our success with a choice to take equity options from day one
• 1 day per year to volunteer on a project that’s close to your heart
• We’ll support your commute to our office and site locations – depending on your journey, this may include a Swapfiets, an NS business card or expense reimbursement
• 24 vacation days and an option to buy an extra 5 each year
• Happiness days – 1 extra day each quarter for your personal ‘me time’
• 1 celebration day per year, to celebrate a holiday that’s important to you
• Flexible bank holidays – trade a bank holiday for another day that fits your beliefs, values and celebration calendar
• Mental health support through Open Up, including access to online therapy sessions
• Workplace pension contributions
• A flexible training framework for every stage of your career development through our Bloom & Learn programme
• Internal and external speaker sessions on a variety of topics

Please note that this role requires fluent German language skills.