Customer Service Claims Associate - German Speaker

Overview of Position

As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. You will work with one of the largest telecom brands in the Netherlands, providing service to ensure their customers receive assistance with claims in the event of a lost, stolen, or damaged mobile phone or gadget. We seek candidates who have an excellent command of the German language, good listening skills, and the ability to effectively communicate with our customers.

• Assess and resolve insurance claims.
• Support with administrative activities via email.

• Fluent German speaking at an advanced level.
• Excellent verbal, written, and listening skills.
• Basic computer skills, including data entry, website navigation, and use of additional software.

• General office demands.

38 hours a week, 5 days per week between Monday and Friday, 09.00–20.00, and Saturday 10.00–17.00.

We offer a monthly allowance of €45 net for health and wellbeing, a monthly holiday bonus, 28 days of vacation plus public holidays, and additional days earned for absences. A €50 net birthday allowance is provided. The gross monthly salary is €2,550 net per month. The role supports hybrid working: a home‑working allowance and a travel allowance are paid when you travel to the office.

Part‑time work is possible and negotiable.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.