Support 2nd line agent

Note:

this role is only available for people living in Amsterdam.

As a Support 2nd Line Agent, you ll handle the support cases that require extra attention. From financial questions to unusual user situations, you ll make well-considered decisions that help both our users and the Support team.

Working closely with Support Agents, the Support Manager and other departments, you ll be the go-to person for complex questions during your shift. You ll not only solve difficult cases yourself, but also help your colleagues grow by sharing knowledge and providing guidance when needed.

As Check continues to grow, so does the complexity of the situations we handle. That s why we re expanding our 2nd Line team with people who enjoy solving problems, taking ownership and continuously improving the way we work.

Your primary responsibility is handling complex support cases that require specialist knowledge and careful decision-making.

You ll also be the first point of contact for Support Agents during your shift. Whether someone needs advice on an unusual situation or guidance on a difficult decision, you re there to help.

Beyond solving tickets, you ll identify process improvements, share your expertise and help the team become more efficient and consistent in the way we support our users.