Claims Specialist Klantenservice (Dutch Speaker

Claims Specialist Klantenservice (Dutch Speaker) Amsterdam | Hybrid Working – 2 days office, 3 days home

Help customers get back to what matters most. Do you enjoy helping people, solving problems, and delivering excellent customer experiences? Are you looking for a role that offers flexibility, career development, and the opportunity to work with one of the Netherlands' leading telecom brands? At Assurant, we're looking for Dutch-speaking Customer Service Claims Associates to join our growing Claims team in Amsterdam.

Every day, you'll help customers when their mobile phone or connected device has been lost, stolen, or damaged, guiding them through the claims process and making a real difference when they need support most. You'll support customers with insurance claims for mobile phones and other connected devices, ensuring a smooth and positive claims experience.

No previous claims experience? No problem. We'll provide comprehensive training and ongoing support to help you succeed from day one.

We're proud to create an environment where people can thrive both professionally and personally.

• Starting salary: €2,478 gross per month + holiday allowance paid in 12 monthly payments
• Performance Bonus plan for all employees
• Hybrid working – work 2 days in the office and 3 days from home
• Home working allowance and travel allowance
• 28 days' holiday plus public holidays, with opportunities to earn additional leave
• Monthly wellbeing allowance (€45 net) to support your physical and mental wellbeing
• Employee Assistance Programme offering professional support for health, family, and financial matters
• Premium-free pension plan €50 net birthday gift
• Comprehensive training programme to help you build confidence and expertise
• Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles.

• Assess and process insurance claims for lost, stolen, or damaged devices
• Support customers throughout the claims journey with empathy and professionalism
• Investigate claim information and make fair, evidence-based claim decisions
• Communicate with customers via email and internal systems
• Ensure claims are handled efficiently and in line with company guidelines
• Work collaboratively with colleagues to deliver an excellent customer experience

We're more interested in your attitude and customer-focused mindset than specific industry experience. You'll bring:

• Fluent Dutch language skills (written and spoken)
• Strong communication and listening skills
• A genuine desire to help customers
• Good attention to detail and problem-solving abilities
• Basic computer skills and confidence using multiple systems
• The ability to work independently and as part of a team

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways.

And a willingness to take chances. We call our culture The Assurant Way.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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