Service Manager Distributors

Segway-Ninebot is a global pioneer in high-tech electric mobility, dedicated to revolutionizing how people move. Our mission is to simplify the movement of people and goods, making life more convenient and captivating. Beyond leading innovation in micro-mobility, we are deeply engaged in service robotics and intelligent short-term transportation. With the headquarters stationed in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions.

General Description
As a Service Manager, you are responsible to deliver an excellent service experience to our distributors, retailers, dealers and end consumer as well, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices located in Europe, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.

Key Responsibilities

Manage 3 rd party repair centers performance in your countries

Operational excellence: you must understand and own every aspect of the service centers performance

Customer focused: support distributors and retailers on service related topics, either high level agreements, processes or daily repair cases

Obtain and evaluate all relevant information to handle inquiries

Advise and follow up on customers on technical queries

Direct requests and unresolved issues to the designated resource

Communicate and coordinate with internal departments

Qualifications and Skills

Minimum of 3 years’ experience in a service (related) role

Experience to deal with 3rd parties especially distributors and retailers

Excellent knowledge of customer service principles and practices

Technical acumen is required - you must develop a knowledge of all Segway products

Knowledge of administrative procedures

Able to work independently and exercise good judgement

Fluent in English, both verbal and written

Advanced use of Microsoft Office

Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders

Proficiency in diagnosing and troubleshooting technical issues

Knowledge of inventory management principles and supply chain processes

Strong organizational skills with the ability to manage schedules and prioritize tasks

Proactive and positive attitude

Team player and strong customer oriented skills

Problem analysis and problem-solving

Stress tolerance

Why Sales Huys?
Sales Huys stands for a sustainable employment relationship between employee and employer. We believe it’s important that you, as a new employee, fit into the organizational culture of your new employer, so your talent can be deployed in your new job as quickly as possible. By offering an onboarding program, we ensure you’ll feel at home in your new position more quickly, making you more engaged, loyal, and productive.

And the most important result: feeling happy in your new job!