Customer Success Manager; German Speaker

Customer Success Manager (German Speaker)
Project
44, Amsterdam, North Holland, Netherlands

2 weeks ago – Be among the first 25 applicants.  Direct message the job poster from Project
44

Why Project
44?
At Project
44,  we believe in better.  We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers, better for their business, better for the world.

With our  Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real‑time, AI‑powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next‑gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a second HQ in Bengaluru, India, we are powered by a diverse global team tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high‑performance team – we should talk.

Key Accountabilities

Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services

Summarize product feedback gathered from customer meetings and act as an advocate for our customers with internal development and product teams

Form relationships and educate the customer on new product introductions and features to drive optimal product use

Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests

Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development, and engineering

Facilitate Quarterly Business Reviews with customers

Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction

Identify opportunities for upsell alongside sales and account management team

Maintain up to date knowledge of logistics industry, EDI, and blockchain

In‑office Commitment:  Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on site, in office four days a week to immerse yourself in the energy of the office and collaborate with your co‑workers.

Requirements & Preferred Skills

Excellent client-facing, German and English written and verbal skills

Experience in supply chain, strongly preferred

Experience working with fast‑growth technology company, preferred

5‑7 years of experience working with enterprise customers in Account Management, Customer Success, or Consulting

Experience working with a SaaS or platform product, preferred

Comfortable presenting to leadership and in a large group

Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done

Highly organized with a strong sense of urgency to meet deadlines

Some travel for key customer meetings and events

About Project
44
Since 2014, Project
44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

Seniority Level
Mid‑Senior level

Employment Type

Full‑time

Job Function
Customer Service

Industries
Software Development and Transportation, Logistics, Supply Chain and Storage