Customer Success Manager - Nordics & Benelux

Customer Success Manager - Nordics & Benelux  Amsterdam, Netherlands
Strength in Trust  One Trust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, One Trust is once again redefining what responsible innovation looks like.

One Trust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse sted by thousands of organizations worldwide, One Trust is shaping the future where trusted data becomes a transformative force for business and society.
The Challenge  We are looking for a Customer Success Manager to join our Customer Experience team. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of their One Trust investment and achieve their business objectives.
As a CSM, you will build executive relationships, drive adoption and value realization, and align One Trust solutions to customer priorities. Working cross-functionally with Sales, Product, Professional Services, Support, and Engineering, you will help customers achieve measurable outcomes and scale their trust, privacy, risk, and compliance programs.
Success in this role is measured through customer value, retention, growth, and long-term partnership. You will proactively identify opportunities and risks, lead strategic conversations, and guide customers as their programs and use of One Trust mature.
Your Mission   Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the advocate and advisor to help your customers navigate One Trust
Identify and discuss business objectives and key priorities
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for customer priorities by partnering with Product and Engineering on enhancement requests, aligning on feasibility and priorities while managing customer expectations around outcomes and timelines.
Understand each customer's industry and Trust management strategy to help customer utilize the One Trust platform to derive maximum business value
Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities.
Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with One Trust’s revenue strategy
Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment One Trust and fully leverage their subscription.
You Are/Have   An Excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience
Motivated to drive outcomes for your customers, you see Customer success as your own
Skilled at influencing cross-functional stakeholders, establishing accountability, and maintaining momentum on customer priorities.
Lover of technology and someone who wants to learn how your customers use our products
Empathetic to your customers, able to drill down into their pain points and find solutions…