Global Head of Field Services

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable experience. But technology is only one part of our success story – Our ‘secret sauce’ is our people. Their creativity, hands-on attitude, and willingness to go above and beyond for our customers keep us growing, which is why we’re always looking for new colleagues to join us on our journey.
Role

Summary:

As Global Head of Field Services you are responsible for the safety, efficiency and customer satisfaction of Blue Wireless field services which are delivered in over 60 countries globally. Field Services are an essential aspect of Service Delivery and In-Life Support in Blue Wireless and include all on-site activities such as installation of routers, cabling and Starlink panels, but also break/fix and de-install activities.

The majority of the services is executed by 3rd party contractors, and various services also by our own staff. The objective is to professionalize the function, by improving the quality and safety of the activities on site, and by enhancing training, documentation- and process. The goal is to build a scalable, globally consistent, high-quality field service capability that delivers installations faster, cheaper, and with higher customer satisfaction than competitors.

Key Responsibilities:

Field Service Processes   Manage the global field services aspects of Blue Wireless, which includes site surveys, service installations, on-site in-life support
Create, improve and communicate field service processes, including scope of work
Work on improving automation and inclusion into Service Delivery and Support Processes
Handle escalations of Field Service activities and manage through resolution
Contractor Management   Work with Procurement on finding and contracting Field Service providers
Manage the relationship with contractors who provide field services for Blue Wireless
Provide training and procedures for 3rd parties and ensure compliance to our requirements
Establish processes to manage certifications, insurances and other documents
Quality & Safety   Be the champion for Health & Safety across Blue Wireless, lead programs, training, raise awareness and manage a risk register
Be the champion for Quality across Blue Wireless, lead programs, training and raise awareness
Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices. This should include Audit programs, tracking safety metrics and taking corrective action where needed
Living the Core Values of Blue Wireless:  We tell it like it is  Straightforward communication. No corporate fluff. Honest feedback between colleagues and customers so problems are solved quickly.
We grow together  Continuous improvement. The telecom and wireless world moves fast, and we constantly learn, adapt, and evolve with our customers.
We reach for the smiles  Customer success is the real scoreboard. We go the extra mile to deliver results and create customers who genuinely enjoy working with us.
We think global  Act with a global mindset—solutions, processes, and teamwork designed for international customers and a multicultural team.
If you-   Experienced in Field Services or Safety operations
Strong experience with quality and safety processes
Able to work across multiple functional teams, supporting and guiding them
Minimal 10 years of…