Customer Care Representative | German
Job in
1011, Amsterdam, North Holland, Netherlands
Listed on 2026-09-13
Listing for:
Undutchables
Full Time, Part Time
position Listed on 2026-09-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
Responsible for the German market and when necessary, also other international markets (mainly for the UK).
Enter all customer orders in accordance to provided process and SLAs
Responding to customers in accordance with established SLAs
Issue return authorizations (RA’s) for repairs and credits under company guidelines
Provide follow up contacts to customers as needed
Phone and email based troubleshooting of medical devices and software
Maintain logs, records, and files manually and electronically
Other duties as assigned
Requirements Who are you?
2 years’ experience in a customer service department strongly preferred
You are fluent in German and English (written and spoken)
Excellent communication skills
Work independently or as a team member with reliable, on-time, and consistent attendance
Flexible, accurate and detailed oriented
Open minded and driven
Candidates must live in the Netherlands (Amsterdam area preferred), candidates who live abroad unfortunately cannot be considered
Benefits This is a long term position
The start date will be end of September
The salary is between: € 40,000.
-- and € 41,000.
-- per year gross, including 8% holiday allowance
The company will offer a contract directly, start with 1 year
This is a full time position, from Monday - Friday
The company reimburses travel costs
Hybrid (2 days a week in office) model
Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
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