Customer Service Representative

Exciting opportunity - Join us as a Customer Service Representative our new site in Oude Meer, Amsterdam!

We are recruiting for a Customer Service Officer – Oude Meer, Amsterdam to join our Front Office team. In this role, you’ll process orders, prepare correspondence and support customer needs to ensure a high level of customer satisfaction across the EMEA region.

You’ll research and analyse customer enquiries and complaints received through management or other GXO channels, working closely with colleagues and managers to resolve issues quickly, communicate outcomes clearly and support continuous improvement in service delivery.

• A full-time position in an interesting and challenging international environment
• The opportunity to work independently while being part of a committed and supportive team
• Exposure to customer service, operations and cross-functional processes across GXO
• The chance to develop your own initiatives and contribute to process improvement
• A role where strong communication, teamwork and customer focus make a real difference

• Process customer orders, prepare correspondence and support customer requirements to help ensure satisfaction
• Manage complex administration tasks, including data from multiple dashboards and systems
• Handle routine customer calls professionally and esc