French Customer Support Specialist
Listed on 2026-09-18
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, HelpDesk/Support
Looking for a Role with Impact? Become a Customer Support Expert at Insify!
Entrepreneurs deserve better insurance. Fast, simple, fair- that's what we deliver le today's businesses evolve at lightning speed, traditional insurers are stuck in the past. We're here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls- just seamless, smart insurance.
If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.
Your MissionAs a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs.
What you will do- Assist customers via email, chat, and phone with clarity and empathy. You'll go above and beyond to create "wow" moments for clients, tackling challenges with a solutions-first approach.
- Continuously improve the customer experience, collaborating across teams- your ideas will make a difference!
- Provide feedback to refine our products and processes, always keeping the customer at the centre.
- Grow and evolve with us
- Fluency in French (written & spoken) - this is non-negotiable!
- Available full-time.
- Enthusiastic, motivated, and ready for challenges - you do not give up easily.
- Strong communicator with great attention to detail.
- Independent yet a team player- thriving in a small but dynamic team.
- Have experience in a regulated sector (insurance, banking, fintech) or customer support
- Have worked in a startup before and love the fast-paced environment
Competitive salary - because great talent deserves great pay - 38k to 45k.
Hybrid work - 2 days remote per week
Travel reimbursement - we've got your commute covered
25 vacation days - plus an extra day off on Christmas Eve (if it's a weekday!)
50 EUR/month well-being budget - for gym, Uber Eats, or whatever you like!
Epic team events - drinks, offsites, parties, merch, and more
Mac Book - because you need the best tools to shine
Career growth - leadership programs, coaching, and real impact!
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).