Customer Success Manager; T +Dutch Language Onboarding
Job in
1000, Amsterdam, North Holland, Netherlands
Listed on 2026-09-18
Listing for:
Globalprofessionals
Contract
position Listed on 2026-09-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Vacancy:
Senior Customer Success Manager We are seeking a strategic, high-impact Senior Customer Success Manager to own a portfolio of high-value accounts and drive measurable outcomes. This role requires someone who can operate at both tactical and executive levels—managing complex technical implementations, delivering executive business reviews, and serving as the primary liaison between our product and client ROI. The ideal candidate brings a strong commercial mindset and the ability to cultivate long-term retention, expansion, and advocacy.
Key Responsibilities Lead the end-to-end customer lifecycle from post-sales onboarding through renewal, ensuring maximum product adoption and value realization.
Identify and pursue expansion opportunities (cross-sell/up-sell) in collaboration with Sales to grow account revenue.
Provide data-driven guidance to clients using health scores and usage analytics; prepare and present quarterly business reviews (QBRs) and other executive-level updates.
Review and enhance Customer Success playbooks and voice-of-customer feedback loops to elevate the overall customer experience.
Develop local market presence by converting strategic accounts into referenceable case studies and customer advocates.
Candidate Profile Minimum 8+ years of experience managing complex B2B customer relationships, preferably within SaaS, Fintech, or enterprise technology environments.
Demonstrated success driving retention, expansion, and customer advocacy across a portfolio of high-value accounts.
Strong commercial acumen with experience managing renewals, forecasting churn, and identifying revenue growth levers.
Advanced proficiency with CRM and Customer Success platforms (for example, Company, Company, or Company) and familiarity with project management tools and analytics.
Excellent communication skills in both the Country market language and professional-level English.
If you are a strategic, results-oriented Customer Success leader who thrives on ownership and driving commercial impact, we’d like to hear from you.
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