Customer Support Agent; Dutch; Lisbon
Job in
1000, Amsterdam, North Holland, Netherlands
Listed on 2026-10-10
Listing for:
Grow-Talent.com
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Job Openings Customer Support Agent (Dutch) - Relocation in Lisbon
About the job Customer Support Agent (Dutch) - Relocation in Lisbonis working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position:
Customer Support Agent
Location:
Lisbon, Portugal
Employment type:
Full-time.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
REQUIREMENTS:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- No previous experience within contact center required
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Shifts on weekly rotation with colleagues covering line opening hours from Mon-Sat between 7AM and 7PM
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
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