Lead Customer Success Manager

## Lead Customer Success Manager Apply:
Netherlands - Amsterdam:
Full time:
Posted Today:
R1841
** There are NO limits to your career: come shape the future and be part of a truly unique global culture at Out Systems!
**** Senior Customer Success Manager - Lead
** Due to an ever-expanding client base, Out Systems is hiring a
** Senior Customer Success Manager
** to ensure the most strategic customers are realising the full value from Out Systems products and solutions across their entire global enterprises.
** What You Will Do*
* * Responsible for managing high touch accounts helping increase product adoption and expansions. There is also a requirement to renew contracts that are allocated. The vertical markets we work in are variable so exposure to different industries is an advantage
* Onboard new customers
* Educate the customer on Out Systems’ best practices, resources and training materials
* Maintain communication with your customers to ensure success in their development and identify bottlenecks early
* Be a key player of a growing global Customer Success team managing a large customer base and important initiatives
* Provide business, and product knowledge and develop/execute effective success plans to drive customer outcomes
* Educate customers on how existing and new product features/functionality will contribute to the growth of their business
* Work cross-functionally with multiple Out Systems teams to manage escalations, remove blockers and ensure customers can adopt and maximise utilisation of our platform
* Be an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by Out Systems.
* Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team
* Gather insights and data regarding consumption, trends and risk factors.
* Be innovative and make an impact: on your customers, on your team, and on the company
* Manage a large customer base efficiently and effectively
* Increasing executive ability into your customer base, broaden contacts and build champions
** Qualifications*
* * Bachelor’s Degree (or equivalent) or higher
* 5+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services
* Proven ability to multi-task and adapt to constant change
* Ability to gather and analyse data and apply to your account management strategies
* Proven ability to consistently deliver projects, drive successful technical programs, and manage technical accounts
* Experience working with a technical customer base and/or corporate IT projects and processes
* Proven ability to influence people internally and externally to drive outcomes
* A highly qualitative approach to understanding, measuring, and forecasting Customer behavior and revenue
* The ability to work with distributed teams, across geos and cultures
* Detail oriented and well organised. Able to work with minimal supervision and very effective at managing time
* SFDC/Gainsight experience preferable