Technical Service Engineer

Overview  Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Position Overview  As part of the talented EMEA Technical Service team, you will be responsible for helping the Regional Service team across Benelux and France to provide high quality technical support for Navico Group dealers, OEMs and boat builders. This role supports all Navico Group brands. Typical day-to-day responsibilities include answering technical enquiries via telephone and email, advising on system design, installation and product application, coordinating on board field service, handling return material authorisations, repair returns, warranty claims, helping to ensure KPIs and CSAT scores are within agreed targets and reporting field issues back to the team for further investigation.
Essential Functions   Direct dealer and boat builder support via telephone and email.
Working constructively with regional Service, Product Management and R&D teams to resolve product and technical related issues
RMA creation and overseeing returns and fault verification
Coordinating on board field service
Assisting with consumer and dealer training events
Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering.

Required Qualifications   Experience in customer service, preferably dealing with products of a technical nature
Confident in written and verbal English and French, and any other European language is an advantage
Strong analytical and problem solving skills
Strong Computer skills.

Preferred Qualifications   Recognised industry apprenticeship, BTEC, Graduate/Associates in an Engineering/Science discipline

Experience with boats, boating, commercial or recreational vehicles.
Working Conditions   Willingness to travel, including overseas where required
Expectation to be in the local office 3-4 days per week unless travelling
Ability to work independently as well as part of a team.
Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions.

Please let us know if you require accommodations during the interview process.
Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.
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