Service Engineer

Smart Robotics develops intelligent, robot-independent software for the fast and flexible deployment of robots and cobots in various logistics and production processes all over the globe. With our AI software, we develop intelligent pick-and-place robot solutions that can handle millions of different items. We are looking for the best colleague to join our team as a Service Engineer, who can WOW our customers by using your strong technical and good communication skills in providing the best-in-class customer service!
What you will do include:
Responsible for the installation of the robot at the client’s location
Own the customer experience through the life cycle from installation through end-of-support
Providing technical support to the customer by phone or email
Provide corrective maintenance for minor and major problems at client’s site or remote
Processing and keeping the ticket system up to date
You will drive continuous improvement initiatives in the processes related to field services and product development

Job requirements:

Bachelor or MBO in technical field (e.g., mechatronics/electrical engineering)
Very good communication skills
Proven experience in maintenance and installation of technical complex systems
You have a high degree of self-reliance and problem-solving ability
You are service-oriented and are only 100% satisfied if the customer is too
Available for 36-40 hours a week
A valid driving license B
Willingness to travel to clients
Fluent in Dutch and English, verbal and written
We offer:
An exciting industry in a very fast-growing market
Highly skilled colleagues in their respective fields
Being part of the journey to build a world-class company
Personal and career development
The possibility to work 32, 36, or 40 hours
30 days off, based on full-time work
Full commuting allowance
We pay 2/3 of your pension
An enthusiastic team and great team outings
Enthusiastic? So are we! We look forward to receiving your application!

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