Helpdesk Engineer

R esponding — never leave a customer in limbo
I mpressing by delighting our customers
V aluing customers and partners
R especting — be courteous and smile
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- Premier Tech  — a world-class manufacturing leader — supports its success through innovation, teamwork and the skills of its team members around the world.
Your future team
At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.
As a  Helpdesk Engineer  within Premier Tech Systems and Automation, which develops and markets leading-edge industrial equipment solutions, you will mainly provide technical support by phone to customers and Field Service Engineers.
Your future role
Solve technical problems encountered by customers and answer their questions over the phone.
Suggest the purchase of technical service or replacement parts.
Complete follow-up reports regarding problem-solving.
Promote preventive maintenance.
Receive customer complaints and ensure the follow-up.
Help our Field Service Engineers solve problems when they are on service calls or modifying equipment on customers’ sites.
Program small changes on customers’ equipment if needed.
Provide online assistance through VPN.
Create and update customer records in our CRM.
Perform on-site service if needed.
Stay up to date with the latest equipment.
Required skills
College training in electrical engineering, industrial automation or industrial maintenance.
At least one year of relevant work experience.
You can work with electrical, mechanical and pneumatic components as well as with PLCs such as Siemens or Allen Bradley.
Available for on-call shifts — in rotation.
You are customer-oriented: client experience is key!
Good communication skills in English and Dutch - other languages are an asset.
You have the  DRIVER  mentality! You motivate your colleagues and customers by:
R esponding — never leave a customer in limbo
I mpressing by delighting our customers
V aluing customers and partners
R especting — be courteous and smile
Being a Premier Tech team member means playing with a global and diverse team. We celebrate team wins, big and small, by valuing the role that everyone has played in it. It is about growing together, being confident and accomplishing a little more every day.
Are you an ambitious individual whose key objectives are reaching goals and offering the optimal customer experience? Join the Premier Tech Helpdesk team and make a real contribution to its growth!

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