Field Service Engineer

As a Field Services Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed.

Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site specifically of Schiphol ensuring first class customer satisfaction.
You will be based at the site and you will work in a shift pattern.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.

Duties & Responsibilities   Meet daily service repair needs and drive customer satisfaction.
Install, repair and maintain Smiths equipment in the field, provide customer training as needed.
Document all inspections, maintenance and repair work promptly.
Manage repair parts cycle time, order, install and return parts efficiently.
Review logs for open issues, prepare formal reports for client.
Maintain and calibrate tools and test equipment.
Provide technical support to client and peers.
Participate in the site surveys, pilot programs, special projects and meetings.
Establish and maintain close relationships with Senior FSEs and Product Managers.
Ensure compliance with health, safety and environmental policies.
Communicate technical information in a clear, concise, and highly effective method.
Inform management and other service departments of technical service issues.
The Individual   Directly involved in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Advanced English skills both in oral and writing.
Knowledge of TPM (Total Productive Maintenance) is preferred.
Excellent communication, organizational and interpersonal skills.
Strong client service orientations and ability to handle stressful situations.
Self-motivated and reliable.
Willingness to work in a shift pattern.

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