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Customer Service Rep

Lead CS Operations Architect — Flights Platform

Job in 1000, Amsterdam, North Holland, Netherlands
Listing for: Huxley
Full Time position
Listed on 2026-06-14
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 EUR Yearly EUR 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Huxley is seeking a Lead Customer Service Operations Architect to build and shape a new Flights platform. This role focuses on designing customer service workflows, operational processes, and agent protocols to ensure a seamless setup while mitigating financial risks. Ideal candidates should have over 8 years of experience in OTA, airline, or GDS environments, with a strong understanding of ticketing life cycles and ADM handling.
Collaboration with stakeholders across Product, Tech, and Customer Service is crucial, allowing for high autonomy and ownership in shaping critical business lines.

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