Customer Service Representative | French

Overview

In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment.

• Processing of the sales order in the ERP based on stock availability and future product runs
• Answering general phone calls and mails (times in line with the French customer's needs)
• Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
• Pro-actively inform the customers at all times concerning the products and the handling of the orders
• Signaling impending stock shortages to the procurement team
• Answering day-to-day questions on deliveries, availability and leadtimes
• Invoicing of the delivered goods to clients
• Controlling and improving the internal processes concerning the delivered service package
• Controlling and improving of the employees own administrative qualities
• Regular information exchange with Clinical Sales Staff about existing and upcoming business