Player Engagement & Community Growth Manager PUBG West

Overview
We are KRAFTON – a collective of independent game development studios that create innovative and engaging entertainment experiences for gamers worldwide.

Since the release of PUBG: BATTLEGROUNDS in 2017, it has become one of the highest‑selling video games of all time with over 70 million copies sold.

Our Amsterdam office houses the KRAFTON Europe operations and the Black Budget development team.

Responsibilities

Define and drive the WEST player engagement and community growth strategy across (Americas & EMEA)

Develop programs that strengthen player loyalty, advocacy, retention, and emotional connection to PUBG

Align player engagement initiatives with publishing campaigns, product updates, creator activity, esports moments, and brand activations

Track and turn player feedback, sentiment, market signals, and regional insights into actionable recommendations

Collaborate with Brand, Marketing, Product, Social, Esports, Influencer, Legal, Regional Publishing, and Global teams

Establish clear standards for community planning, reporting, prioritization, and impact measurement

Use AI tools to improve research, insight generation, reporting, planning, documentation, and workflow efficiency

Qualifications

Some years of experience in community management, player engagement, publishing, live service games, digital communities, or a related field

Strong understanding of live‑service player behavior, community growth, retention, loyalty, and advocacy

Strong project management, stakeholder management, and written communication skills in a global or cross‑functional environment

Ability to turn player feedback, sentiment, regional insights, and market trends into clear recommendations and action plans

AI fluency, with the ability to use AI tools to improve research, analysis, reporting, planning, documentation, and workflow efficiency

High ownership, sound judgment, and the ability to independently drive outcomes from strategy to execution

Nice to have experience

Experience working on PC or console live service games in global or regional game publishing organizations

Experience working with Discord, Reddit, Steam, Twitch, You Tube, and regional community channels

Experience supporting large‑scale campaigns, product updates, esports moments, or brand activations

Strong understanding of PUBG: BATTLEGROUNDS, battle royale communities, and competitive multiplayer player behavior

Benefits

A competitive salary

An allowance to cover the Dutch mandatory health insurance

25 paid + 4 extra paid working days off a year

Relocation package

Pension scheme

A commuter allowance

Lunch allowance and a range of snacks & drinks

Health and Wellness allowance

Full assistance with visas and the 30% ruling applications when the candidate is eligible

EEO Statements

장애인 및 국가 유공자 등 취업 보호 대상자는 관계 법령에 따라 우대합니다.

지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.

5개월의 수습기간을 적용합니다. 회사는 수습기간에 대한 평가 결과에 따라 본채용을 거부할 수 있으며, 수습기간 중이라도 중간평가 결과에 따라 수습기간을 조기 종료하고 본채용을 거부할 수 있습니다. 수습기간 내 고용형태 및 급여 조정은 없습니다.

채용 전형 중 궁금하신 사항은 크래프톤 채용 FAQ 내에서 확인하실 수 있습니다.

Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws.

False statements in your resume may lead to the withdrawal of the employment offer.

A 5-month probationary period applies. Based on the mid‑term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period.

Please contact  for other inquiries.

#J-18808-Ljbffr