Junior Trading Assistant - Service Desk; French

Want to know what it’s like to work for flatexDEGIRO? You will be joining around 15 young, smart and motivated colleagues as a Junior Trading Assistant - Service Desk (French). You will be the first point of contact between the retail traders and the company. It is a great way to learn everything about the DEGIRO product and work closely with other teams such as Brokerage and Risk.

• City:
  Amsterdam
• Are living in the Amsterdam metropolitan area or willing to move

flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With more than 3,5 million customer accounts and more than 75 million securities transactions processed in 2025, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth.

Take ownership of customer requests and, with guidance from the team, help identify short- and long-term improvements to processes and customer satisfaction.

Support customers with information about our platform and learn to handle more complex topics such as Corporate Actions, securities transfers, and trading-related inquiries.

Assist and gradually take responsibility in specialized sub-teams that work on long-term solutions for recurring challenges.

Communicate with and support different internal departments to help resolve trading-related requests, with training and ongoing support.

To best assist our customers, we offer you the following opportunities:

• Relevant training and onboarding into transfers, tax, corporate actions, trading venues, market abuse, amongst others
• Paid opportunity to go for the CFA Level 1 certification

Your assistance to customers will be amongst the following topics:

As a trading assistant, you take ownership of customer requests to find a short or/and long-term solution to improve our processes. To achieve this, you will collaborate with various departments responsible for the daily operations of DEGIRO;

You will assist our customers during the entire customer lifecycle, starting from the moment they become prospects until the moment they are fully using their accounts (onboarding, KYC and EDD);

When customers are fully ready to invest their assets, you will assist them with the platform, corporate actions, transfers (pension, portfolio and money), trading disputes, the risk model, amongst many others;

You will communicate between the different departments which secure the operations within the international organization of the flatexDEGIRO group, where DEGIRO is a part of. You will use your communicative skills in an international atmosphere on a large diversity of subjects.

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at DEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry
• Move on to a senior leadership position within your current department
• Transfer to a new role within DEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage and Risk