Individual Groups and Events Reservations Coordinator

Are you passionate about delivering seamless guest experiences and creating memorable events? We’re looking for a dedicated Individual Groups & Events Reservations Coordinator to join our dynamic team. In this unique role, you will work closely with both our Cluster Reservations team at voco The Hague and the Meetings & Events department at Crowne Plaza Amsterdam – South.

About us:

Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you’ll experience the best of both worlds.

At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar.

At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team.

Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.

Your day to day:

Assist in planning, organizing, and executing various meetings and events.

Help maintain relationships with clients and following up in current/past business.

Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challenges encountered.

Invoicing and post-event evaluations to ensure client satisfaction.

Collaborate with various departments, including banqueting and front desk to guarantee successful event execution with BEO creations.

Stay updated on industry trends and best practices in event management.

Participate in brainstorming sessions to develop innovative ideas for events and promotions.

Collaborate with team members to analyze event feedback, helping to identify areas for improvement in service delivery.

Assist in the preparation of meeting agendas and take detailed minutes, ensuring all action items are documented and followed up on in a timely manner.

Prepares letters of confirmation of individual bookings.

Communicates reservation’s information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel’s policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities based on reservations.

Helps develop room revenue and occupancy forecasts.

Assists in preregistration activities when appropriate.

Communication with the guests via email and phone on a timely manner.

Handles daily correspondence. Respond to inquiries and make reservations as needed.

Ensuring that the systems have timely, complete and reliable information.

Ensure that all data are carefully and correctly entered in the system.

Collect and track commercial information.

Provide information to the organization; providing various (ad-hoc) reports, answering questions, etc.

What we need from you:

Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.

You have a positive, can-do attitude and enjoy working with people

Good communication and organizational skills

Experience with Microsoft Office (Word, Excel, PowerPoint); experience with Opera is a plus

Numerical insight and analytical skills

Able to prioritize

Well-groomed appearance

At Crowne Plaza Amsterdam – South and voco® The Hague, we make sure you feel right at home with:

Employee discount for all 6000+ IHG hotels worldwide

Friends & family rates to share with your loved ones

Up to 50% discount in participating hotel bars and restaurants

Travel allowance based on commuting distance

A paid day off for volunteering

Homemade lunch or dinner during working hours

Opportunities for personal development, training, and coaching

A Cultuur Werkt!/Alleo account for discounts on theatre, cinema, and more

A 20% discount on your Train More membership + €1 discount each time you go

Discount on collective health insurance

For your birthday: choose between a day off, a voucher, or a free night stay at voco® The Hague for two people (including breakfast)

Discounts at local businesses in The Hague

An In-House Experience including breakfast, dinner, and drinks at voco the Hague

A fun, international team that…