Executive Advisor – Client Success & HR Advisory North Asia

Position: Executive Advisor – Client Success & HR Advisory (China & North Asia)

Overview

Top Employers Institute is the #1 global authority on HR strategies. With our world leading Certification and data-led insights, we guide and empower organisations in delivering transformational people practices, driving business outcomes and helping them attract, engage and retain top talent.

Established more than 30 years ago and operating in 125 countries worldwide, Top Employers Institute collaborates with 2,400 companies, including some of the world’s most reputable brands, enabling them to build a better world of work. As a purpose-led and trusted organisation, we provide authoritative and insightful solutions that elevate HR strategies globally.

Purpose and contribution to company strategy

Top Employers Institute is trusted by leading organizations to assess, benchmark, and improve their people practices. This is a strategic, client-facing role focused on delivering high-impact HR advisory while ensuring exceptional client experience and retention across key accounts in China and North Asia region.

This role engages directly with senior HR leaders — including CHROs and HR transformation teams — to interpret insights, influence strategy, and shape the future of work within client organizations. You will also act as a visible thought leader and internal innovator, helping us scale impact of advisory and continuously evolve our offerings.

Key responsibilities

• Lead strategic, insight-rich advisory sessions with senior stakeholders using client data, peer benchmarks, and external HR trends – taking macro trends into account.
• Design and deliver tailored recommendations aligned to each client’s people priorities (e.g., DEI, EVP, skills, AI readiness, leadership development).
• Guide maturity journeys and translate data into business-relevant HR narratives.
• Build influence and trust with CHROs and global HR leaders across industries.
• Co-develop advisory roadmaps and link engagement to long-term transformation initiatives.
• Deliver virtual and in person workshops as part of the value added advisory services

Thought Leadership & Influence

• Represent Top Employers Institute at internal and external events (round tables, webinars, panels).
• Create and share strategic insights in collaboration with Marketing and Research teams.
• Elevate our brand by contributing to white papers, briefings, and client-facing narratives on workforce trends.
• Stay on top of emerging issues (AI, hybrid work, generational shifts) and act as a trend translator for clients and internal teams.

Client Success & Strategic Client Retention

As a senior partner within the Client Experience team, this role ensures that Top Employers certification and other products aren’t just delivered — they are experienced in a way that fuels action and commitment.

Internal Collaboration & Innovation Profile & Skills

You are:

• A credible strategic HR partner with the confidence to advise C-level leaders.
• A data storyteller who can turn benchmarks and trends into strategic action.
• A client strategist who can balance short-term engagement with long-term value.

A visible thought leader who brings fresh perspectives to client conversations and external forums

Key Success Competencies

• Global perspective

Role-specific competencies:

• Strategic Thinking & Business Acumen – Understands broader organizational goals and links HR to business impact.
• Executive Communication & Facilitation – Engages senior audiences with clarity and gravitas.
• Client Success Leadership – Maintains and grows strategic relationships while driving service adoption.
• Commercial Mindset – Identifies and supports upsell opportunities in partnership with Sales.
• Cross-Functional Collaboration – Works across teams to evolve offerings and create scalable value.
• Facilitation skills – Deliver & facilitate in person workshop for clients as a part of the advisory offering (in English and Mandarin)

Qualification Criteria

• Experience in HR consulting, strategy, or talent advisory.
• Proven track record engaging CHROs or senior stakeholders in enterprise environments.
• Experience with benchmarking, employer branding, or certification programs is a strong advantage.
• Fluent in English and Mandarin; other Asian languages are a plus.
• Ba…