Senior Global Service Center Specialist

As a Senior Global Service Center Specialist, you play a key role in strengthening HR Operations across our global markets. Based at our Head Office in Amsterdam, you are the trusted expert for complex Workday and HR Operations topics, supporting Local HR Operations teams and helping them get the most value from our systems, processes and ways of working. Following the first-line support provided by the HR Specialists in the Global Service Center, you step in when cases require deeper expertise or a broader view.

You analyze recurring questions and ticket patterns, identify knowledge gaps and ensure relevant insights reach the responsible teams for process, automation or system improvements.

You will report to the Global Service Center Lead and work closely with the HR Specialists in the Global Service Center, Local Super Users, HR Operations teams, Process Automation and Tech & Data. You help raise knowledge across the countries, connect the right stakeholders and follow up on agreed actions. This role is a good fit for someone who combines strong HR systems expertise with an analytical, practical and collaborative approach.

In this role, you will:

• Act as the escalation point for complex Workday and HR Operations cases that cannot be resolved through first-line support.
• Analyse ticket trends and recurring issues to identify root causes, knowledge gaps and broader operational themes.
• Translate operational findings into clear recommendations and share them with the teams responsible for process, automation or system improvements.
• Track agreed actions and proactively follow up with stakeholders to ensure issues are progressed and outcomes are communicated back to the HR Operations community.
• Develop and deliver practical training, guidance and knowledge-sharing sessions for Local Super Users and HR Operations teams.
• Create and maintain knowledge materials, standards and best practices that improve consistency and self-sufficiency across markets.
• Support the adoption of Workday, AI, automation and other digital solutions by explaining changes and helping teams apply them in their daily work.
• Connect local market feedback with Global HR Operations, Process Automation and Tech & Data teams.