UX Writing Manager

UX Writing Manager

About Us: At , data drives decisions. Technology is at our core. And innovation is everywhere. But the company is more than datasets, lines of code, or A/B tests. It’s the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make.

Through products, partners, and people,  makes it easier for everyone to experience the world.

We’re looking for a UX Writing Manager to join our UX Writing and Content Design organisation. Across , we’re a close-knit community of more than 70 writers.

This opening is in our Marketplace department, where our ambition is to create seamless and connected experiences that anticipate user needs and delight our customers. You will be directly responsible for managing UX Writers located in both Amsterdam and Shanghai. This team's remit is broad and high-impact – covering a variety of topics from our Genius loyalty programme to post-booking and trip management experiences, as well as improving the technology used daily by our partners.

As a UX Writing Manager, you will influence long-term organisational content strategies and priorities, setting the direction for a team of UX Writers. You are a leader deeply committed to the career development of your team, guiding them to achieve significant impact by fostering effective working conditions and actively developing their talent. Your role is not just about management. It's about serving as a role model, leading on key topics, and driving improvements in performance, processes and craft quality.

You will balance business needs with the needs of your reports, ensuring strategic alignment and creating an environment of clarity and growth.

To learn more about working as a UX Writer at  check out

B.Writes, our Medium publication.

Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.

• Manage, lead, and influence a team of UX Writers, practising servant and situational leadership to mentor and coach them effectively.
• Help shape the structure of the UX Writing organisation to ensure effective operations, resourcing, and skills‑based assignments.
• Actively build processes for effective collaboration between UX Writers, product teams, and other roles, ensuring workloads are balanced.
• Share knowledge and expertise beyond your immediate team by sharing learnings or contributing to craft working groups.

• Support the overall content and product strategy for your area, aligned with the product vision.
• Serve as an advocate and spokesperson for your department's strategy, connecting the dots and creating alignment across different groups.
• Proactively partner with stakeholders to define where to invest content strategy efforts and how to prioritise your team's work.
• Mentor others on how to contribute more strategically to their areas.

• Oversee and drive the vision for complex products and features, aligning UX writing approaches across your area.
• Work with senior and lead writers to unify deliverables through planning, feedback, critique and coaching.
• Evaluate your team's process and craft quality, empowering them to elevate their work through learning opportunities.
• Understand and negotiate the right balance between quality and velocity to make tradeoffs on craft quality, business or technical priorities.
• Act as the first point of contact for stakeholders on writing implementation and delivery challenges within your department.
• Demonstrate an understanding of localisation and translation solutions. Own and manage translation quality and bug resolution for your team, providing guidance and troubleshooting complex issues when necessary.

• Frequently collaborate with peers and stakeholders to address conflicting views, share knowledge, and reach agreements that benefit the team and user.
• Manage stakeholder…