CoE Lead – Autonomous IT

As our CoE (Centre of excllence) Lead – Autonomous IT
, you will take the helm of one of the most strategic growth areas at The Cloud People.

Autonomous IT is reshaping how enterprises operate—moving from reactive firefighting to proactive, AI-driven, self-healing operations. We have the platform, the talent, and the momentum. Now we need a leader to package it, scale it, and position us as the go‑to partner for Service Now-powered Autonomous IT.

You will define our Autonomous IT offerings—AIOps, ITOM, Observability, Automation—and transform them into fixed-price and catalog solutions used across Europe. You will guide our sales teams, build capability inside our CoE, and work directly with customers and Service Now to prove that zero‑touch operations aren’t the future—they’re happening now.

The Cloud People is Europe’s leading pure-play Service Now partner, with more than 400 consultants across Europe and Brazil
. We believe people do their best work when they feel empowered, trusted, and supported by a simple organizational structure.

We are entering our next phase:
Smart Projects
, powered by Centers of Excellence in AI, Autonomous IT, and CRM. Our mission is to productize expertise and deliver outcomes—not hours.

Autonomous IT is becoming the digital backbone of modern enterprises, driven by Service Now’s vision for agentic AI, zero outages, and self‑healing operations.

At TCP, our Autonomous IT CoE is responsible for:

• Creating reusable delivery artifacts
• Designing fixed-price and catalog offerings
• Enabling sales teams
• Driving delivery quality and consistency
• Owning the talent strategy for grades 1–8

Your mission is to turn technical capability into commercial impact—and scale it across six countries.

• Build and grow a high‑performing CoE that sets the standard for AIOps, ITOM, Observability, and automation.
• Define priorities, mentor specialists, and establish structured capability paths.
• Ensure the right expertise is deployed through Smart Resourcing
  .

• Transform Autonomous IT into fixed-price and catalog offerings that reduce sales friction and accelerate value.
• Collaborate with Delivery Excellence to ensure offerings are deliverable, profitable, repeatable, and outcome-driven.
• Identify opportunities that connect Autonomous IT with AI and CRM.
• Maintain a portfolio heatmap for readiness and adoption.

• Partner with sales to shape deals, articulate value, and build ROI-driven business cases.
• Define packaging, pricing bands, and commercial guardrails.
• Support pipeline development and account strategy.

• Represent TCP at Service Now and industry events.
• Host webinars, round tables, and CIO-level discussions.
• Publish stories and guides that demonstrate the power of Autonomous IT.

• Deep experience in enterprise IT operations, AIOps, ITOM, Observability, or Autonomous IT.
• Understand that a strong CMDB/CSDM is essential for any Autonomous IT journey.
• Credible with both architects and C‑level executives.
• Able to translate technical capability into commercial value.
• Strong commercial instinct and understanding of professional services models.
• A natural builder with leadership experience and the drive to scale something new.
• Fluent in English;
  Nordic or Germanic languages are a plus.

• Two Autonomous IT offerings are launched and fully operational—one catalog, one fixed-price.
• Strong growth in pipeline and packaged sales.
• Delivery is standardized with reduced variance.
• TCP is recognized by Service Now and clients as a leading Autonomous IT partner.

• Lead one of our three strategic growth pillars.
• Shape how Autonomous IT is sold and delivered across Europe.
• Collaborate directly with Service Now leadership and leading enterprises.
• Join a company built on expertise, transparency, and structured growth.
• Competitive salary and bonus.

Becoming a part of The Cloud People means joining a team where the culture is built on the four F’s:

• Fun
  :
  We enjoy ourselves at work – every day – and foster a social and inclusive work environment
• Fair
  :
  We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications
• Focus
  :
  We focus exclusively on one leading platform – Service Now – to ensure we offer our clients the best expertise on the market
• Future
  :
  We believe the workplace of the future is modern, flexible, and simple – allowing space for creativity and minimizing time spent on unnecessary reporting