Technical Support Specialist

Overview

Location: Amsterdam, The Netherlands

Start date: As soon as possible

About Klearly

Klearly is one of the fast-growing fintech companies in the Netherlands. Since its founding, Klearly has raised €20 million, including investments from leading industry players such as Pay Pal Ventures, the former President of Mastercard, the former COO of Adyen, and the former CEO of Mollie, as well as investors including Global Pay Tech Ventures, Antler, and Shapers.

Our mission is to reshape in person (card present) payments. We are focused on building a payment product that merchants love and that SaaS-providers embrace as a key component of their offering. Our initial focus is on the POS/SaaS systems which serve the bars, restaurants, and cafés in Italy.

To support this growth, we are looking for a Technical Support Specialist (Second Line) to strengthen our technical support capabilities.

About the Role

As a Technical Support Specialist (Second Line), you will handle more complex and technical customer issues, acting as an escalation point for frontline support teams. You will initially work closely with first-line support to gain deep knowledge of our product, customers, and processes.

In this role, you will work closely with partners and their integrations, and collaborate closely with Product, Development, Sales, and Customer Success teams. You will play a key role in solving technical challenges, improving internal processes, and ensuring a high-quality support experience for our customers and partners in the Netherlands and beyond.

• Provide second-line technical support for complex issues escalated from frontline support.
• Deliver direct technical support for partner integrations via email and phone.
• Get to know the ins and outs of more than solely our system, to advise customers and partners on the best technical implementation of Klearly for their systems.
• Act as the primary escalation point for complex technical questions from internal teams (Sales, Customer Success, and Customer Support).
• Diagnose, troubleshoot, and resolve bugs and technical issues efficiently.
• Document issues, solutions, and workflows clearly, following good documentation practices.
• Develop and deliver internal technical training and documentation to upskill other teams.
• Provide structured feedback as a Subject Matter Expert (SME) to help improve products and processes.
• Prioritize tasks effectively and make sound decisions based on urgency and business impact.

• Fluency in English (mandatory), a second language such as Dutch, Italian, German, or French is considered a strong asset.
• Payment experience is preferred.
• Strong computer literacy and technical aptitude.
• Experience with or strong interest in fintech, integration, or technical support.
• Comfortable speaking directly with customers and partners, even in challenging situations.
• Strong problem-solving mindset with clear and professional communication skills.
• Flexible, representative, and customer-focused attitude.
• Ability to document technical issues clearly and accurately (Good Documentation Practices).
• Ambition, eagerness to learn and improve, and a strong drive for results.
• Team player who enjoys collaborating across departments.

• A competitive salary, gym membership reimbursement and personal development budget.
• Day off on your birthday.
• A technically challenging role with a real impact on product quality and customer experience.
• Growth opportunities within a fast-growing fintech company
• Close collaboration with product and engineering teams.
• A driven, friendly, and international team environment.
• A welcoming office in Amsterdam with coffee and snacks.
• Team events and Friday afternoon drinks.

Apply now via careers with your CV and cover letter and become part of the next chapter in Klearly’s European expansion!