WFM Capacity Analyst

Hungry for a challenge?

Then Just Eat  (JET) might be the place for you. We’re a leading global online delivery platform, empowering everyday convenience across the world. Whether it’s a Friday-night feast, groceries on demand, or a post-gym poke bowl, our technology connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners.

With logistics playing an increasingly central role in our growth, Scoober continues to scale its global operations. That’s where you come in.

As a WFM Capacity Analyst within our Global Planning & Workforce Management team
, you’ll support Scoober markets in determining FTE requirements, optimising contract utilisation and delivering strategic workforce planning projects.

You’ll combine short- and long-term modelling with strong stakeholder management to ensure we staff efficiently, stay within budget, and continue to provide excellent service to couriers and customers alike. Working closely with Finance and Operations, you’ll help translate data into actionable resourcing strategies while driving continuous improvement across multiple markets.

• Build accurate forecasts using historical data and workload insights, adapting plans to evolving business needs.
• Develop hiring, ramp-down and shrinkage strategies to meet demand within budget.
• Support budget planning cycles in partnership with Finance teams.
• Maintain high-quality capacity plans across multiple international markets.
• Define staffing ratios and benchmarks where workload data is limited.
• Analyse trends in KPIs such as agent performance, attrition, shrinkage and cost per ticket.
• Run regular performance reviews with stakeholders and create resourcing improvement plans.
• Lead and support implementation and transition of strategic WFM projects.
• Assist the wider WFM team with data visualisation, dashboards and reporting.
• Provide recommendations on WFM software configuration and tooling.

• Strong experience in workforce management, including forecasting, capacity planning and analytics.
• Advanced Excel or Google Sheets skills with a data-driven mindset.
• Ability to work independently while managing multiple deadlines.
• Excellent written and verbal communication skills in English.
• Highly organised, detail-oriented and committed to accuracy.
• Confidence to challenge assumptions, flag risks and advocate for continuous improvement.
• Strong critical thinking, judgement and problem-solving capabilities.
• Comfortable engaging stakeholders across seniority levels and functions.

Our teams work closely across markets and functions, collaborating with some of the world’s most recognisable brands. It’s a fast-moving environment where we support each other, celebrate wins and focus relentlessly on earning our customers’ choice.

By living our values and behaviours, we’re building a customer-first culture that keeps us one step ahead.

No matter who you are, what you look like, who you love or where you come from, you can find your place at Just Eat  We’re committed to building an inclusive environment where everyone can bring their most colourful selves to work.