Workforce Management Specialist

Hungry for a challenge?

Then Just Eat  (JET) might be the place for you. We’re a leading global online delivery platform, enabling everyday convenience across the world. From Friday-night feasts to last-minute groceries, our technology connects tens of millions of customers with hundreds of thousands of partners globally.

Within Scoober, our courier logistics arm, Workforce Management plays a critical role in keeping operations running efficiently across markets. As we continue to scale, we’re looking for a WFM Specialist to strengthen our Global Planning & WFM team.

As a WFM Specialist
, you’ll support Scoober teams with schedule planning, WFM system management, payroll inputs, real-time performance monitoring and process optimisation.

You’ll be the operational backbone of daily workforce execution — ensuring schedules are optimised, systems are accurate, KPIs are met and teams are fully supported. Detail-oriented and reliable, you’ll work closely with Operations to translate plans into reality while contributing to longer-term WFM improvements and strategic projects.

• Generate and optimise agent schedules to achieve operational KPIs.
• Ensure smooth execution of WFM processes across supported teams and markets.
• Act as a daily WFM partner to Operations, helping steer teams toward shared performance goals.
• Validate, map and continuously improve WFM processes.
• Review vacation requests and approve or decline based on operational impact.
• Support the timely delivery and accuracy of payroll reports.
• Monitor performance and adherence to enable real-time staffing adjustments.
• Maintain WFM system accuracy by updating attendance exceptions, shift preferences, downtime and breaks.
• Audit system configurations such as shift types, opening hours and exceptional requests while ensuring legal compliance.
• Lead new-hire onboarding and scheduling from a WFM perspective.
• Provide ad-hoc reporting to support Live Ops decision-making.
• Contribute to cross-functional WFM projects and process improvements.

• Previous experience in Workforce Management, ideally with exposure to WFM systems and tooling.
• Working knowledge of Excel or Google Sheets.
• Strong administrative skills combined with an analytical mindset.
• A proactive approach to learning and improving processes.
• Excellent written and verbal communication skills in English.
• Highly organised with strong attention to detail and deadlines.
• Comfortable working independently and occasionally under time pressure.
• Strong problem-solving, judgement and decision-making abilities.

Our teams collaborate closely across markets and functions in a fast-paced environment where we support each other, celebrate wins and stay focused on delivering the best possible experience for our customers.

By living our values and behaviours, we build a customer-first culture that keeps us one step ahead.

No matter who you are, what you look like, who you love or where you come from — you can find your place at Just Eat  We’re committed to creating an inclusive environment where everyone feels empowered to bring their full selves to work.