L2 Desktop Support Engineer NL

Overview

Full time | Excis Compliance ltd | Netherlands

Posted On 01/23/2026

• Industry: IT Services
• Work Experience:
  
  4-5 years
• Salary: 3800 to 4500 EUR gross per month
• City:
  Amsterdam
• State/Province:
  Noord-Holland
• Postal Code: 1077

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER IN AMSTERDAM, NETHERLANDS!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

We are seeking a proactive and customer-focused Desktop Support Engineer to provide technical assistance and ensure smooth IT operations across our organization. The ideal candidate will have a strong background in VIP support, hardware, software, and networking support, with a passion for troubleshooting and delivering exceptional end-user experiences.

• Respond to and resolve user tickets related to hardware, software, and networking issues.
• Walk customers through installation and configuration of applications and peripherals (printers, scanners, etc.).
• Perform remote troubleshooting using diagnostic techniques and targeted questions.
• Guide users through step-by-step solutions in a clear, customer-friendly manner.
• Test and validate alternative solutions to identify and resolve root causes.
• Customize desktop applications and settings to meet user or departmental needs.
• Record, track, and document technical issues, actions, and resolutions in service logs.
• Escalate unresolved incidents to higher-level support teams when necessary.
• Conduct follow-up with users to confirm issue resolution and system functionality.
• Gather and report user feedback and potential feature requests to improve IT services.
• Create and maintain user manuals, FAQs, and other technical documentation.
• Provide on-site and remote support for VIP users, ensuring high service quality and discretion.
• Support device imaging, deployment, and configuration through the network.
• Maintain and update inventory records for IT equipment and peripherals.

• Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
• Experience: Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Strong hands-on experience supporting Windows 10 & 11, Office 365, One Drive, Intune, and Service Now.
• Experience working with Walk-in IT Service Centers and providing VIP Support.
• Proficiency with Windows/Linux/MacOS environments.
• Familiarity with network security practices, antivirus programs, and office automation products.
• Ability to perform remote troubleshooting and deliver clear, concise technical instructions.
• Excellent problem-solving, communication, and multitasking skills.
• Strong customer service orientation and ability to work effectively under pressure.
• Experience analyzing business requirements and translating them into practical technical solutions.
• Experience working within Agile environments and ITIL-based service frameworks.

• Knowledge of Active Directory, Group Policy, and basic networking (DNS, DHCP, VPN).
• Familiarity with MDM tools and asset management systems.
• Understanding of endpoint security and data protection practices.
• Certification(s) such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator, or ITIL Foundation are a plus.

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis Netherlands and be at the forefront of IT support excellence!