Product Manager, Salesforce

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Product Manager (Salesforce) to join our Global Information Systems Team. You will be responsible for leveraging best practices, understanding internal customer needs, translating them into clear, actionable direction and working hand-in-hand with development as the voice of the business.

• Building trusted relationships and managing stakeholders;
• Product road mapping & feature prioritization;
• Defining and delivering measurable success metrics that align initiatives with business outcomes and decisions;
• Understanding and documenting business processes, requirements, scenarios, pain points;
• Lead user research to deeply understand internal stakeholder needs pain points, workflows, ensuring product decisions are grounded in real user insights;
• Facilitating in developing new business processes and identifying areas for optimization;
• Analyze and propose new solutions to improve business performance;
• Translating business requirements into instructions for technical teams to execute, and clarifying any issues throughout the development process;
• Managing the agile development process, including sprint and release planning, user acceptance testing, and other related ceremonies;
• Change management, including the development of training materials, communication plans, launch schedules;
• Cross-functional collaboration with various product & technology teams, corporate data, Go-To-Market;
• Contribute to the overall management and development of the IS Product Management Practice, by continuously working to establish best practices and improve ways of working.

Our team is responsible for ensuring everyone across the organization has the tools and systems in place to effectively do their jobs.

We're looking for a candidate who has experience with the following:

• Demonstrated Product Management or Business Analyst in the SaaS implementations;
• An impressive ability to translate between business and technical stakeholders;
• Intermediate knowledge of standard Salesforce features;
• Proven success managing complex projects across multiple functional groups;
• Show of usage of Agile Methodologies such as scrum;
• Proven ability to drive decisions, positively influence other team members, and thrive in an entrepreneurial environment;
• Strong organizational skills with a demonstrated ability to pivot and reprioritize across multiple projects;
• Demonstrated abilities in leading design workshops, proposing solutions and building corresponding artifacts;
• Salesforce and Scrum Master certification preferred.

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs every day
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed culture

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Weekly office lunch
• Extended Healthcare benefits
• Health and wellness benefit of 400 Euros per year
• Mental health online platform and counseling & coaching services
• Volunteer day

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive…