Desktop Support Engineer; D

As a Desktop Support Engineer, you will:

• Provide technical support to end users by diagnosing and resolving hardware, software, and network issues
• Install, configure, and set up desktop systems, laptops, peripherals, and business applications
• Troubleshoot technical problems both remotely and on-site, ensuring minimal downtime
• Perform routine system maintenance including updates, patches, hardware upgrades, and backups
• Maintain accurate documentation of incidents, resolutions, and system configurations
• Create and update knowledge base articles for common technical issues
• Deliver user training and guidance to improve system usage and productivity
• Collaborate with internal IT teams such as network engineers and system administrators for complex issue resolution
• Implement and manage security configurations to safeguard systems against threats

• 4–6 years of overall IT experience in Desktop Support / Infrastructure Services
• Strong hands‑on experience in desktop management and end‑user support
• Good understanding of hardware, operating systems, and enterprise applications
• Experience with troubleshooting network connectivity and system issues
• Familiarity with IT service management and documentation practices
• Strong communication skills with a user‑focused approach

• Provide quick and effective solutions to technical issues
• Manage multiple support requests efficiently in a fast‑paced environment
• Communicate technical information clearly to non‑technical users
• Work independently as well as collaboratively within IT teams
• Maintain attention to detail in documentation and system configurations
• Ensure high levels of user satisfaction and service delivery

• Opportunity to work in an enterprise IT environment with modern infrastructure
• Exposure to a wide range of technologies in desktop and infrastructure services
• Collaborative and supportive team environment
• International work exposure with diverse stakeholders
• Opportunity to enhance technical and user‑support expertise