Business Analyst – Pega Constellation

Overview

As a Business Analyst – Pega Constellation, you will:

• Lead end-to-end journey discovery and translate epics and business outcomes into Pega Constellation App Studio models
• Design and orchestrate case types, stages, steps, and success criteria using a configuration-led approach
• Apply a data-model-first design methodology, defining entities, attributes, relationships, and cardinality to ensure UI behavior is auto-derived from data and guardrails
• Configure applications directly in App Studio (case types, data objects, relationships), minimizing dependency on Dev Studio and custom rules
• Promote a configuration-over-customization mindset, leveraging parameters (e.g., region, country) and standardized settings
• Reuse published automations and smart shapes (e.g., KYC checks, notifications, archiving) and model exception and alternate paths at the case level
• Define and manage case hierarchies (parent, child, related cases) and cross-case interactions to support SLAs and end-to-end journeys
• Own feature journeys and manage delivery through Azure Dev Ops / Jira backlogs, contributing to grooming and PI planning
• Champion Constellation’s opinionated UI, adhering to standardized UI patterns while prioritizing accessibility, performance, and consistency
• Drive change management for teams transitioning from UI Kit or Dev Studio–heavy approaches to Constellation

• 6–8 years of Business Analysis experience, with 2–3 years of hands-on Pega Constellation delivery
• Strong hands-on experience with Pega App Studio configuration (case types, data objects, relationships, personas, channels)
• Proven expertise in data-model-first solution design and logical process decomposition
• Experience designing scalable, configuration-driven solutions across multiple markets and products
• Practical exposure to consuming reusable automations and designing exception handling without heavy customization
• Strong understanding of Constellation guardrails, naming standards, and reuse principles
• Experience collaborating with architects, integration teams, QA, and business stakeholders
• Solid documentation skills for user stories, acceptance criteria, and measurable outcomes

• Act as a strong bridge between business and IT, translating outcomes into scalable Pega solutions
• Decompose complex journeys into outcomes, stages, and steps
• Work confidently within standardized, system-selected UI patterns with limited custom control selection
• Ensure solution quality through guardrail compliance, reusable configurations, and traceable test scenarios
• Facilitate stakeholder workshops across business, compliance, and operations
• Partner with QA teams to define test conditions aligned to stages, steps, and outcomes
• Support UAT and production rollout while capturing feedback for iterative improvement
• Coach and enable teams adopting Pega Constellation ways of working

• Opportunity to work on end-to-end journey design using modern Pega Constellation architecture
• A configuration-led delivery environment focused on scalability, reuse, and guardrail compliance
• Exposure to multi-market, multi-product digital transformation initiatives
• A collaborative setup involving architects, product teams, and engineering partners
• An environment that values structured thinking, clean design, and measurable business outcomes
• Continuous learning through real-world adoption of Constellation-first delivery models

Want to discuss this opportunity in more detail? Feel free to reach out.