AI Orchestration Director

Position: AI and Experience Orchestration Director
locations

Amsterdam (Flexible) time type

Full time posted on Posted 26 Days Agojob requisition idJR
110713

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities? As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.

This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of over achievement, and a strong drive to win!

Key Job Responsibilities (what we do):

Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders

Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets

Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.)Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio

Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.)Take a lead to identify Priorities and Use Cases to develop AI opportunities

Key Cultural Values (how we do it):

Embrace Empathy:
As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations.

Fly in formation:
We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.

Go big:
We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.

Requirements:

A strong SME in AI and Pre Sales with excellent written and oral skills

Experience in sales overlay or subject matter expert roles
12+ years of relevant professional experience in Software / Cloud / AIProven experience and expertise in AI-powered customer experience with an AI-First mindset

Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively

Strong coordination skills on developing and running AI PoC’sDemonstrated ability to create effective territory and account strategies / plans

Strong critical thinking and communication skills

Fluency…