IT Field Technician
Job in
1000, Amsterdam, Noord-Holland, Netherlands
Listed on 2026-05-28
Listing for:
Avaso-Technology-Solutions
Full Time
position Listed on 2026-05-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
IT Field Technician Amsterdam
in Amsterdam
Job Type
Full Time
Job Description
- Candidate will provide IT field support including, but not limited to, troubleshooting hardware, software, and operating system issues, as well as printers, fax machines, telephony devices and peripherals, and fixing them without violating the hardware warranty or customer security compliance requirements.
- Installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, One Drive)
- Printer and VOIP phone configuration & troubleshooting
- Assisting basic onsite activities involving racks, patch panels, routers, firewalls, switches, servers and other enterprise level hardware while under instruction from remote teams
- Take ownership of incidents and service requests (SRQs) raised by users in ticket management system.
- Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is completed satisfactorily to avoid ticket reopening!
- Reviewing and maintaining KB articles
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
- Contribution towards automation & service improvements
Required Skills
:
- Native or English communication skill
- Experience in Onsite support
- Knowledge and experience on Windows 10 OS
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of VPN and mobile device support.
- ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management
- Knowledge and experience of ticketing tools (Service Now / Remedy etc.),
- Knowledge and experience on Service requests, incident, problem management and change process
- Optional: knowledge in AD and smart hands and feet support.
- Optional: knowledge and experience of supporting tablets
- Optional:
Ability to lift / move computer equipment weighing up to 20kg
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