Director Wholesale Commercial Operations

About Us

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.

That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH.

The Digital Wholesale Selling, Go-To-Market & Operations team is dedicated to creating a globally aligned, digitally empowered, and customer-centric wholesale ecosystem across HQ, hubs and regional markets. Our mission is to seamlessly integrate strategy, transformation, innovation, and operational excellence by managing digital tools, optimizing wholesale partner and associate experiences, and leveraging data-driven insights to inform wholesale excellence. Through close collaboration with global and regional brand teams, senior leadership and IT, the team delivers best-in-class digital solutions (e.g. Digital Showroom, Prana, Self-service reordering, EDI), and streamlined go-to-market processes, to establish new industry standards and support PVHE’s revenue base, driving long-term growth and success for both brands and their partners.

As the Director Wholesale Commercial Operations EMEA
, you will elevate wholesale customer operations across EMEA. This role is accountable for improving customer processes, raising the quality and integrity of partner and store master data, and ensuring hub and partner execution can reliably support wholesale excellence and regional strategies, such as smart replenishment & EDI  will be enabling teams to access trusted, actionable insights directly within their day-to-day workflows and report on a quarterly basis on commercial, operational and foundational performance.

You will play a critical role in ensuring and maintaining data quality and with integrity, required to enable efficient and effective business operations, and provide a seamless customer experience. The role ensures to embed a successful transformation and ensures that hubs can reliably support and onboard smart replenishment at scale, improve data integrity, and execute regional plans in alignment with digital wholesale selling and GTM data, tools, experiences and strategies.

The Director will be playing a critical role in removing fragmented support to a high-performing, scalable operating model. You will partner with IT,Hubs, Sales, Planning, Customer Service, Retail, Store Expansion and development, Wholesale Strategy and Supply Chain teams.

• EMEA Wholesale Customer Operations:
  Continuously support and improve end-to-end wholesale customer operations processes across EMEA, including customer onboarding, customer- and site-setup, maintenance, and lifecycle management.

• Customer Operations:
  Support the hubs and optimize in how customer and site setup, smart replenishment, maintenance, and lifecycle management are executed. Drive transformation where needed. Drive consistency, efficiency, and quality.

• Customer & Site Data:
  Accountable for governance of customer and site master data outcomes across EMEA. Ensure governance, quality standards, and integrity are embedded into EMEA operations and adopted consistently, enabling smart replenishment and scalable selling solutions.
  · Smart Supply enablement and accelerated roll out:
  Ensure readiness for Smart Supply rollout and scale by driving customer prioritization inputs, data quality readiness, and process consistency. Identify and resolve hub-level blockers that limit scaling.
  · Partner Setup:
  Support and drive operational partner setup and sell-in strategy across EMEA markets.

• Governance, Performance:
  Establish and maintain governance frameworks…