Solution Engineer - Commerce Cloud

Description

About the Role:

We're looking for an exceptional Solution Engineer to join our North EMEA SE team, focusing on Commerce Cloud solutions. You'll be the trusted technical advisor for our most strategic commerce customers, leading complex pre‑sales engagements and driving digital transformation across several industries and eCommerce landscape in the market. Salesforce is spearheading the future of eCommerce driven by advanced AI and data‑driven insights, offering you the opportunity to work with this industry‑leading, cutting‑edge technology.

You'll combine deep Commerce platform expertise with outstanding business acumen to design and articulate compelling solutions that solve our customers' most challenging business problems. You'll work closely with Account Executives, customers, and cross‑functional teams to drive revenue growth and customer success. In this regional role, travel is expected.

Key Responsibilities:

Pre‑Sales Leadership

• Lead complex B2C and B2B Commerce Cloud sales cycles from discovery through to close, acting as the primary technical advisor
• Develop and deliver innovative, custom solutions that address customer business requirements across retail, fashion, consumer goods, and other industries
• Coordinate the entire solution cycle through close collaboration with Sales, Product, Customer Success, and Partner teams
• Present compelling Salesforce Commerce Cloud solutions to audiences ranging from developers and IT teams through to C‑level executives
• Conduct collaborative discovery workshops to understand customer business challenges, technical landscape, and digital commerce maturity
• Design and demonstrate proof‑of‑concept solutions showcasing Commerce Cloud capabilities

Technical Expertise

• Translate complex customer challenges into secure, scalable Commerce Cloud architectural solutions
• Provide deep technical guidance on Salesforce's Commerce platform capabilities
• Design integration architectures connecting Commerce Cloud with payment gateways, tax engines, order management, ERP, marketing automation, and other enterprise systems
• Champion Commerce Cloud best practices for multi‑site architecture, internationalization, personalization, mobile commerce, and headless implementations
• Stay current with Commerce Cloud product roadmap and new capabilities, translating these into customer value propositions

Strategic Partnership

• Serve as a trusted advisor to customers, understanding their business goals, competitive landscape, and growth strategies
• Articulate the business value and ROI of Commerce Cloud solutions at every level of the customer organization
• Collaborate with System Integrator partners to design comprehensive implementation approaches
• Contribute to the broader Commerce practice through knowledge sharing, best practice development, and mentoring of junior SEs
• Build deep industry verticals relevant to the market

Required Experience &

Skills:

Essential

• Solid experience in enterprise eCommerce, digital commerce consulting, solution engineering, or related technical pre‑sales roles
• Hands‑on experience with Salesforce Commerce Cloud or a similar eCommerce platform
• Deep understanding of retail operations, merchandising, digital marketing, customer experience, and omnichannel commerce
• Strong technical knowledge of eCommerce architecture including content management, catalog management, promotion engines, order management, payment processing, and fulfillment
• Proven track record of successfully leading complex technical sales cycles and closing enterprise deals
• Exceptional presentation and communication skills with the ability to engage audiences from technical practitioners to executive leadership
• Strong business acumen with the ability to understand customer P&Ls, business cases, and ROI models
• Experience working in or selling into the North EMEA market with understanding of the local landscape, consumer behaviors, and regulatory requirements
• Ability to work collaboratively in dynamic, fast‑paced team environments
• Proven time management skills with the ability to manage multiple concurrent opportunities
• Familiarity with AI/ML concepts and large language models (LLMs), and an understanding of how they…