Head of Platform Operations

Global Head of Platform Operations

The Global Head of Platform Operations is critical to safeguarding the reliability, resilience, and security of Retail & Banking Technology. This role ensures that mission‑critical customer and business platforms operate safely, securely, and within risk appetite, by combining operational excellence with strong IT risk and security engineering stewardship.

• Lead Platform Operations management cadence, setting clear priorities across stability, reliability, and resilience topics.
• Drive cross‑platform operational excellence through structured run governance, Obeya/war‑room sessions, and clear ownership.
• Ensure consistent operational transparency through runboards, metrics, and executive‑level reporting.
• Act as senior operational lead during major technology and security incidents, ensuring effective coordination, escalation, and decision‑making.
• Own post‑incident and post‑security‑event learning to structurally reduce operational and security risk.
• Embed IT risk management into daily operations, ensuring critical services operate within defined risk appetite and connecting incidents, vulnerabilities, and weaknesses to risk issues and remediation.
• Represent Platform Operations in IT risk, resilience, and regulatory governance, driving closure of risk findings and issues.
• Embed security engineering and resilience principles into operational practices, aligning with SRE and security teams on resilience patterns, controls, and engineering standards.
• Strengthen detection and observability capabilities for both operational and security risks.
• Influence change, release, and operational governance to protect critical services, especially around high‑risk or high‑impact changes.
• Own Platform Operations planning cycles, including demand, capacity, and financial forecasting, balancing operational, resilience, and security priorities.

Master’s degree in computer science or comparable work experience.

Senior IT leader with 15+ years of experience in IT management roles in complex, global environments.

Proven track record in leading large‑scale, business‑critical platforms and experience with SRE, Reliability and IT Risk Management.

Strong stakeholder management skills, with the ability to operate confidently at executive level.

Passion for emerging technology, architecture, reliability & security engineering.

Demonstrated ability to lead geographically distributed, multicultural teams.

Proven capability to attract, develop and retain top talent.

Strong understanding of how to design, build and operate modern enterprise platforms, with a clear technical vision for the future.

We want to make sure that it’s possible for you to strike the right balance between your career and your private life.

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues