Operations & Pitch Enablement Manager

Growth Operations & Pitch Enablement Manager

Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

As a Growth Operations & Pitch Enablement Manager, you are responsible for optimizing the end‑to‑end pitch process and commercial workflow across EMEA, ensuring that our markets act as a unified front, leveraging tech, data, and market research to increase overall win rates.

• Unified Pipeline Tracking
  :
  Maintain a centralized EMEA tracking framework to provide a rolling visual radar of all cross‑market pitch opportunities.
• Workload Integration
  :
  Map key pitch criteria to integrate regional and market‑specific pipelines and predict parallel workloads.
• Prospect Dossiers
  :
  Conduct background research on target accounts to deliver competitive reviews, executive bios, and digital footprint audits ahead of chemistry meetings.
• Win/Loss Audits
  :
  Own the post‑pitch loop by collecting Win/Loss Questionnaires for closed opportunities in collaboration with Global New Business Leads.
• Asset Curation
  :
  Feed pitch outcomes back into the EMEA Case Library/Pitch Engine (Suits) to continuously elevate core baseline assets.
• Initial Pitch Gatekeeping
  :
  Coordinate EMEA conflict checks, research and share relevant public tenders, and handle foundational NDA reviews to accelerate the inbound sales funnel.
• AI RFI Champion
  :
  Act as the main EMEA operator and trainer for our AI‑driven Pitch Engine (Suits) to automate and accelerate traditional RFI/tender information gathering.
• Portal & Database Ownership
  :
  Manage supplier portal processes (e.g., SAP Ariba, Coupa, client platforms) and continuously optimise our central internal information database.
• CRM Integrity
  :
  Audit Salesforce dashboards, tracking pitch data accuracy, and hold opportunity owners accountable to ensure flawless forecasting.
• Bridge Support
  :
  Provide occasional bridge support to local inbound teams during peak vacation periods.

• Pipeline Accuracy & Completeness
  :
  Data integrity of the rolling pitch pipeline across all three EMEA markets.
• Intelligence Quality
  :
  Depth, execution, and commercial utility of prospect dossiers and competitive reviews delivered prior to chemistry meetings.
• Win/Loss Questionnaire Compliance Rate
  :
  Percentage of closed pitches successfully tracked and debriefed via official feedback channels.
• Stakeholder Satisfaction
  :
  Quarterly feedback from VPs of Growth and Pitch Leads regarding operational support, tool efficiency, and strategic enablement.

• Internationally oriented with flawless English speaking and writing; additional fluency in German and/or Dutch is an advantage.
• 2–4 years experience in Sales Operations, Bid Management, Account Coordination, or a structured project‑management role within a fast‑paced agency environment.
• Strong data‑literacy skills, advanced capabilities in Google Sheets/Excel for pipeline tracking and data visualization.
• A proactive “Strategic Driver”, identifying process gaps, proposing solutions, and building structure independently.
• Excellent research skills and natural curiosity, able to dig up valuable commercial intelligence on companies, competitors, and executives.
• Experience or strong passion for implementing and prompting AI tools to replace manual, repetitive workflows.
• Previous experience with the AI Pitch Engine platform "Suits" (or similar automated RFX tools) is a strong advantage.
• High emotional intelligence, strong listening skills, and confidence to hold senior stakeholders and cross‑functional craft leads accountable for timelines and data updates.
• Solid experience utilizing CRM systems (Salesforce preferred) to manage sales funnels and ensure data transparency.
• Thrives under healthy, fast‑moving pressure of pitch environments, with agility to…