Customer Success Manager; Nonprofit​/NGO

About Salesforce

Salesforce is the leading AI‑powered CRM platform that empowers organizations to deliver superior customer success. Our Signature Success Plan offers enterprise customers strategic partnership, technical expertise, and proactive support. We are seeking a Senior Customer Success Manager to partner with nonprofit and NGO customers, driving adoption, operational success, and long‑term value.

• Serve as the primary point of accountability for Signature Success customers, ensuring outstanding customer experience, retention, and growth.
• Build trusted relationships with executive stakeholders, IT leadership, and business teams within nonprofit and NGO organizations.
• Drive customer success through platform adoption, optimization, proactive guidance, and strategic planning.
• Advise customers on Salesforce capabilities, releases, best practices, and potential risks.
• Coordinate Signature Success services and collaborate across internal teams to deliver successful outcomes.
• Act as a customer advocate during critical incidents and escalations, ensuring effective communication and timely resolution.
• Support renewal and expansion opportunities by consistently demonstrating customer value.

• 7+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or SaaS advisory roles.
• Experience with Salesforce Nonprofit Cloud or a comparable CRM platform.
• Strong experience managing enterprise customer relationships and executive stakeholders.
• Ability to translate technical concepts into business‑focused recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• Experience leading cross‑functional collaboration in complex customer environments.

• Experience working with nonprofit organizations or NGOs.
• Consulting or strategic advisory background.
• Fluent in Dutch;
  German is a plus.
• Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.
• Experience supporting enterprise‑level customers in SaaS environments.

When you join Salesforce, you’ll enjoy limitless opportunities across all areas of your life. Our comprehensive benefits and resources support work‑life balance, professional growth, and overall well‑being, while our AI agents help accelerate your impact and performance.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We merit‑based assess all candidates on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classification protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other employment decisions.