Community manager L´Oréalistar L'Oréal Benelux

Are you the friendly, organized powerhouse who loves making online spaces safer and more engaging? At team5pm x SAMY, we’re searching for a Community Manager L’Oréal Benelux to ensure our communities run smoothly, users feel connected, and everyone has an awesome experience.

L’Oréalistar is an exclusive community and collaboration platform for beauty, fashion and lifestyle content creators. It allows nano- and micro‑influencers to directly partner with iconic L’Oréal brands such as L’Oréal Paris, Garnier, Maybelline, Lancôme and Kérastase.

• Approve or disapprove new members in our community.
• Review and approve campaign submissions and screenshots for specific missions.
• Validate user profiles for individual campaigns.
• Manage direct messages (DMs) within a platform via the support account.
• Respond to and interact with posts and users, keeping engagement high.
• Handle technical questions from users and create back‑office tickets when issues arise.
• Keep our inbox organized through smart and effective email management.
• Act as the glue of the community, fostering a sense of connection and belonging among users.
• Act as L’Oréal’s “eyes & ears” on the platform, spotting community happenings and sharing relevant feedback and signals.
• Help conceptualise community activations such as beauty news, Beauty Star of the Month, masterclasses, up‑skilling initiatives and other engaging formats.
• Work closely with colleagues, escalating technical issues and creating a workplace where creativity and trust coexist.

• 2–4 years of experience managing online communities, social platforms, or working in support roles.
• Comfortable diving into DMs, handling email, and using digital tools (bonus if you’ve used L’Oréalistar before).
• Quickly learning new platforms and back‑office tools through previous work experience.
• Friendly, approachable and patient, even when users are having a tough day.
• Attention to detail while keeping the bigger picture in mind.
• Strong communicator in Dutch, clear and concise; speaking French is a fantastic bonus.
• Ability to stay calm and prioritise when requests pile up.
• Enjoy working with a team but able to manage your own workflow independently.

• Mental health support: we invest in mental health and offer access to Open Up courses, health checks, interviews and 1‑on‑1 consultations.
• Learning and growth opportunities: workshops and inspirational speakers.
• Fun culture: theme parties, after‑work drinks and trips away.
• Office amenities: a fridge, healthy snacks, coffee, an office bar and team5pm beer.
• Company pension: 2 % of gross wage directly saved with ASR Onsdoenpensioen.
• Technology: we provide a Mac Book.
• Phone reimbursement: claim up to €50 per month.
• Unlimited vacation days (NL).
• Commuting support: free Swapfiets, a public transport card or a new pair of sneakers.
• Hybrid work: flexible hybrid setup, three days from the office per week.
• Flexible working hours.
• International work environment: diverse and multicultural, with opportunities to travel 3 weeks per year.
• Career growth: internal training, mobility plans and career pathways.
• Entrepreneurial ecosystem: SAMY Awards and Jaguar Incubator participation.
• Global briefs: contribute to client pitches and volunteer projects aligned with your interests.