IT Infrastructure and Operations Technician EMEA

Overview

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First - We act in the best interest of the runner
• Word is Bond - We do what we say we’ll do
• Champion Heart - We give our all in everything we do
• There is no “I” in Run - We stay generous with our humanity
• Keep Moving - We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.

Information Technology strives for superior support and proactive solutions– remedy the problem before it becomes a problem. As an IT Infrastructure and Operations Technician, you will be part of a global team that is responsible for designing, delivering and supporting client services, applications, software and technology. You will be a first point of contact for all Infrastructure and client facing technologies.

You will partner with global engineering teams to install, monitor and remediate critical business infrastructure equipment. You are responsible for working directly with employees throughout Europe to identify business solutions. You will also be a resource for all global IT team members as it pertains to client services delivery and client support. You will be a highly-visible member of the team as you will regularly interact with employees throughout the region.

A successful IT Infrastructure and Operations Technician will have experience with the entire technology stack - networking, client systems, mobile devices, cloud solutions and technology, servers, virtual systems, applications and programs, account management and provisioning and IT security services. You will be both comfortable working independently and following defined processes and documentation.

Delivery of the aforementioned solutions must meet technology best-practices, security mandates and both industry and regulatory compliance standards.

• Perform first and second level diagnostics; investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment with varying levels of urgency, collaborating with engineers as necessary, ensuring SLAs are met and critical issues managed.
• Lead, maintain, and partner with outside teams to enhance services relative to client technologies and services:
  • Client deployment solutions
  • Microsoft Active Directory accounts, (provisioning and de-provisioning)
  • Client Endpoint Protection Services
  • VPN access
  • Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)
  • Client systems (workstations, laptops, mobile devices, product fulfillment devices)
  • Mobile device management
  • Jira Service Management (ticketing systems)
• Contribute ideas and solutions to make technology and processes work better for our customers.
• Enter accurate and current case documentation for all assigned incidents and requests.
• Document corporate technology assets, standard operating procedures and access request forms.
• Onboard new employees with hardware, peripherals and access
• Sourcing new IT services & equipment vendors locally as needed.
• IT equipment and software (client and network) procurement locally
• IT equipment wiping & recycling.
• Represent the Service Desk in meetings or projects where information or requirement gathering is needed, to ensure the team and end users get what is needed for any new technology or systems.
• Manages the intake of new Service Desk work, through project teams.
• Identify and, where appropriate, develop internal documentation or knowledge for the team &/or our end users.
• Perform other systems administration and service management duties as necessary or assigned to meet the needs of the…