Support Team Lead

QCS staffing are partnered with one of the world’s top AI infrastructure companies. As an organisation, our client are leading a new era in cloud computing to serve the global AI economy. They create the tools and resources for their customers requirement to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams.

To support our client’s continued growth, they are currently looking to hire a Support Team Lead in Amsterdam.

• Lead a team of L3 engineers in multiple European locations.
• Act as Incident Commander for high-severity production events and the senior escalation interface for complex customer-impacting issues.
• Oversee advanced Linux, hardware, and firmware investigations when the need arises.
• Create formal problem management practices to be used across the business.
• Assist in the recruitment process and grow a distributed team across multiple locations.

• Experience building or leading L3 support for data center server infrastructure.
• Strong Incident Commander experience in production environments, proven ability to act as the main escalation point.
• Proven ability to build incident & problem management processes from scratch.
• People leadership experience (hiring, coaching, scaling teams) ideally across multiple locations.