Junior Salesforce Application Specialist

About Us

At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make.

Through our products, partners and people, we make it easier for everyone to experience the world.

As Junior Salesforce Application Specialist, you will be responsible for maintaining existing Salesforce functionality and assuring user satisfaction and adoption. You will assist with designing, developing, and implementing new Salesforce features across the commercial organization to ensure adoption. You actively support product strategy by understanding user needs as well as working closely with developers, commercial teams and operational excellence, internal and external business users, marketing and other teams within Strategic Partnerships.

A Junior Salesforce Application Specialist is deeply committed to solving user (customer, provider and internal users) pain points and identifying opportunities to improve their experience.

This is primarily an individual contributor role reporting into the Manager Operations and working closely with more experienced Salesforce consultants and developers. This is a great opportunity for someone with Salesforce administration experience that is really looking to grow their career.

• User experience and Adoption – Maintain existing Salesforce tooling (Sales Cloud, Service Cloud and Experience Cloud) by ensuring user satisfaction and boosting adoption where needed. Gather feedback through surveys, adoption metrics and usage analytics. Champion continuous improvements in UI/UX (Lightning App Builder, page layouts, dynamic forms).
• Release and change management – Support release management (e.g., sandbox refreshes, deployment planning, UAT coordination). Document changes, configurations, and provide impact analysis before deployments.
• Security and Compliance – Regularly review and maintain data security, role hierarchies and sharing rules. Ensure compliance with internal policies and external regulations (e.g., GDPR). Monitor login/access anomalies and maintain audit logs.
• Monitoring and Health checks – Protect sensitive data, proactively monitor system performance, storage usage and error logs. Ensure ongoing org health through cleanup of unused fields, workflows, reports, etc. Manage and support data backup and disaster recovery systems (like OwnBACKUP).
• Scalability and best practices – Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, Lightning Flows, record types, picklists, page layout management, mobile setup and data management. Stay current with Salesforce seasonal releases and new features. Recommend adoption of relevant features from release notes and support testing.
• Troubleshooting and support – Act as first line of support for issues, escalating to Salesforce Support or developers as needed. Maintain a knowledge base of frequent issues and solutions. Provide training and internal and external user assistance.
• Collaboration & Requirements – Collaborate with impacted stakeholders in gathering business requirements from end-users and document the proposals for system design and improvements.
• Process Automation – Implements features within Salesforce with a focus on automation and efficiency through Process Builders and Flows for a seamless end-to-end experience.
• Reporting & Data Quality – Create and maintain reports and dashboards as well as Salesforce data quality.
• Cross-functional Networking – Network on operational, managerial and strategic level across the department.

• Experience – Should have +2 years of hands-on experience with  platform.
• Database Knowledge – Should have an understanding of relational databases and data integration tools.
• Process Design & User Adoption – Must have proven ability to design and implement new processes and facilitate user adoption.
• Sal…