AI & Automation Process Specialist

The Hospitality AI & Automation Specialist owns the design, deployment, and scaling of automation and AI initiatives across the Hospitality Enablement team. This forward‑looking role focuses on reducing manual work, connecting tools intelligently, and building the automation layer that makes the entire Hospitality org more efficient.

• Own the full AI & automation roadmap for the Hospitality Enablement team.
• Design, build, and maintain automation flows across the tool stack (n8n, Make, and equivalent platforms).
• Lead AI tooling initiatives end‑to‑end – from scoping to deployment and iteration.
• Stay ahead of AI and automation market trends and bring relevant innovations to the team.
• Build and maintain integrations between tools (Salesforce, Aircall, Zendesk, and others).
• Monitor automation performance and continuously improve flow reliability and coverage.
• Partner with the Tools & Operations Specialist to identify automation opportunities across the operational stack.
• Identify manual or repetitive processes across the Hospitality org and translate them into automated solutions.
• Partner with Product and Tech teams on AI features that impact the CX and Hospitality stack.
• Document all flows, integrations, and automation logic for team knowledge and continuity.
• Deliver on core metrics: automation coverage across identified manual processes, number of AI initiatives shipped and in production, flow reliability rate, time saved, speed of delivery on new automation requests.

• Experience in automation, AI implementation, or an Ops/Tech role with strong automation focus.
• Confirmed‑level knowledge of automation platforms.
• Hands‑on experience building AI‑powered workflows and deploying AI tools in a business context.
• Strong understanding of API integrations and data flows between SaaS tools.
• Ability to work autonomously on complex, ambiguous projects and deliver concrete outcomes.
• Experience collaborating with Product and Tech teams on AI or automation initiatives.
• Strong documentation habits and ability to translate technical logic into clear, accessible content.

Benefits and salary depend on location. We are open to hiring this role in any Hospitality Tech Group country.