Senior ServiceNow Project Manager

Senior Service Now Project Manager ()

As a Senior Service Now Project Manager, you will:

• Own end‑to‑end delivery coordination for Service Now projects and initiatives within the assigned hub
• Act as the single point of contact for architects, delivery teams, and stakeholders for project coordination, resource planning, scheduling, and escalations
• Manage project scope, delivery timelines, dependencies, risks, and issues to ensure successful execution
• Drive Service Now project delivery activities including planning, execution, tracking, and reporting
• Ensure adherence to SLAs, delivery commitments, and utilization targets
• Coordinate resource allocation, capacity planning, and onboarding activities for delivery teams
• Manage Agile delivery processes including sprint planning, backlog management, stand‑ups, and delivery tracking
• Collaborate with technical teams, architects, business stakeholders, and vendors to ensure smooth project execution
• Monitor project progress and provide governance reporting, dashboards, and delivery insights
  
  Identify delivery risks and implement mitigation strategies to ensure project success
• Support continuous improvement initiatives across Service Now delivery processes

• 8+ years of experience in project management, delivery management, or Service Now project delivery environments
• Strong experience managing Service Now projects, including delivery scoping, coordination, and execution
• Hands‑on experience with risk management, issue resolution, escalation handling, and stakeholder management
• Strong understanding of Agile/Scrum delivery methodologies and ways of working
• Experience managing sprint planning, backlog prioritization, capacity planning, and delivery tracking
• Experience with Service Now PPM, PMO, reporting, and governance tools
• Knowledge of Service Now modules such as ITAM, ITOM, and CSM is preferred
• Understanding of Now Assist capabilities within Service Now is an added advantage
• Experience coordinating distributed teams and managing delivery across multiple stakeholders
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent communication and collaboration skills with technical and business teams

• Lead Service Now delivery initiatives and ensure successful execution against business objectives
• Manage project risks, dependencies, and escalations in a structured manner
• Coordinate effectively between architects, delivery teams, and stakeholders
• Drive Agile practices and support teams in achieving delivery goals
• Provide clear reporting and visibility into project status, utilization, and SLA performance
• Resolve conflicts and facilitate effective decision‑making across teams
• Work independently while maintaining strong stakeholder alignment

• Opportunity to lead enterprise‑level Service Now delivery initiatives
• Exposure to Service Now transformation projects and Agile delivery environments
• Collaborative working environment with cross‑functional technical and business teams
• Opportunity to contribute to improving delivery processes and operational excellence
• Hybrid working opportunity in Amsterdam, Netherlands

Want to discuss this opportunity in more detail? Feel free to reach out.