Business Analyst – ServiceNow

At Rituals, technology plays an important role in enabling our continued growth and supporting our colleagues around the world. As part of our Tech & Data department, you will help build and improve the digital solutions that make our business more connected, efficient, and future-ready.

Within Tech & Data, you will join our Service Now team, responsible for continuously improving our Service Now platform and supporting different business domains with smart, scalable solutions. The team works closely with business stakeholders, Product Owners, Process Owners, Architects, Developers, and external partners to improve processes and deliver solutions that create real value.

We are looking for an experienced Service Now Business Analyst who enjoys connecting business needs with technology. In this role, you will act as the bridge between stakeholders and technical teams, ensuring that Service Now solutions are aligned with business objectives and platform best practices.

You will analyse processes, gather requirements, and help translate business challenges into clear solutions. From improving existing ways of working to supporting new implementations, you will play an important role in creating a smoother and more efficient experience for our colleagues.

• Translate business needs into clear user stories, process flows, and functional requirements.
• Analyse current processes and design improved future ways of working within Service Now.
• Collaborate with architects and developers to design scalable solutions, making the best use of standard Service Now capabilities.
• Support Agile ways of working by facilitating backlog refinement, sprint planning, and solution demonstrations.
• Coordinate User Acceptance Testing (UAT) and ensure solutions meet business expectations.
• Identify opportunities for automation, standardisation, and process optimisation.
• Support reporting, dashboards, and KPI improvements.
• Ensure alignment with Service Now best practices and platform governance.
• Manage stakeholder communication and expectations throughout projects.